Consulting · Marketing measurement

Marketers should measure business outcomes, not clicks

In short Click-based KPIs only scratch the surface, so marketing should be judged on outcomes like customer engagement and retention rather than platform metrics.

Why are marketers still chasing clicks instead of actual business metrics?

Here's the challenge:

  • Relying on clicks as a metric? Or worse impression share, cpc’s…..these are relics of the past.

If your KPIs are still click-driven, you're only scratching the surface. You have to focus on business outcomes… what is actually building your business.

We see this firsthand at Overdrive.

We let outcomes drive our decisions, focusing on customer engagement and retention over raw vanity metrics

The outcome?

Double-digit revenue growth and a broader customer base for our clients.

Ignoring the hard work, like creating access to data, attribution modeling and advanced measurement, for the low hanging fruit of platform metrics means leaving money on the table.

Ask yourself: Are you actually building your business or clinging to outdated practices?

Adapt now, or risk irrelevance.

Let's talk: We can show you how to evolve your marketing impact.

Originally posted on LinkedIn →

Topics Marketing measurement · Vanity metrics · Attribution modeling · Customer retention

Joel Breen

About the author

Joel Breen

Helps CEOs, founders and investors find what limits revenue growth and plan a fix

Joel Breen helps CEOs, founders and investors identify what is limiting revenue growth and build a practical plan to address it. He does this through Breen Growth Advisors, an operator-led advisory firm. Joel also advises M-Squared as Strategic Growth Advisor and Kirk Tech Solutions on enterprise go-to-market strategy.

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