Marketing Measurement · Marketing measurement

New data sources matter only if they improve commercial decisions

In short A new customer data source only has value when it helps answer better commercial questions, not when it adds another dashboard or report.

Everyone is talking about the new Seller app by Meta this weekend.
I think they're talking about the wrong thing.

The opportunity isn't another source of data. It's a new source of customer engagement that can improve tomorrow's system of commercial decisions.

Too many organizations still treat every new platform as another dashboard or another report.

We completely agree with expanding physical availability, but that's yesterday's thinking from a measurement perspective.

At Provalytics, AIM (Agile Insights Modeling) was built around a different premise.

Customer interactions, whether they comes from Meta's Seller app, retail media, search, loyalty, POS, or ecommerce, is another signal that can strengthen a predictive understanding of future demand.

The objective isn't collecting more data.

The objective is continuously validating which investments create incrementality growth in the immediate term and sustained organic growth in the longer-term.

That means connecting those multiple investments to multiple customer responses and ultimately to the multiple business outcomes that make or break your next week, month, quarter, year, etc.

A new data source only becomes valuable when it helps answer better commercial questions.

  • Should we invest more?
  • Should we steer towards different set of personalization parameters?
  • Should we change the offer?

Those are the decisions that matter.

The future of enterprise marketing isn't about building bigger reporting systems.

It's about giving marketers an AI-powered decision support system that continuously learns from every new customer signal and confidently recommends the next best commercial action.

That's what AIM is designed to do. Let me know if I can demonstrate how to bring the capability to your brand.

Cheers

Todd

Originally posted on LinkedIn →

Topics Marketing measurement · Decision support · Incrementality · Customer engagement

Todd Kirk

About the author

Todd Kirk

Founder of Middlegame Marketing Sciences, turning marketing data into action

Todd Kirk is Founder and Managing Director of Middlegame Marketing Sciences, where the focus is helping organizations move beyond retrospective reporting to forward-looking growth. Todd has led the development of multi-million dollar analytical solutions at IRI and MMA, and is Co-Founder and Lead Architect at Provalytics. Todd received the ANA Genius Award for Marketing Analytics Innovation.

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