Consulting · Agency AI adoption

Agencies must redesign operations around AI, not just buy it

In short Buying AI tools is easy; the agencies that win will be those that redesign workflows, roles, and expectations around how people and machines work together.

Agencies are spending millions on AI.

Some of them are about to learn they just bought a very expensive treadmill to hang clothes on.

Publicis acquiring AdgeAi is the latest signal that the agency arms race around AI is fully underway. Every holding company and independent shop now feels pressure to say they’re “AI-powered.”

That’s fine.

But buying AI is the easy part.

Knowing how to integrate it with human talent is the hard part.

Right now, a lot of agencies are treating AI like a shiny new capability layer:

New tools.
New demos.
New pitch slides.

But the operating model underneath hasn’t changed.

Same teams.
Same workflows.
Same thinking.

If AI is just bolted onto the old system, it doesn’t create transformation.
It creates faster mediocrity.

AI absolutely delivers real value:

  • Pattern recognition at scale
  • Faster data analysis
  • Massive efficiency gains
  • Content and creative velocity

But strategy, judgment, and context are still human problems.

The agencies that win won’t be the ones that buy the most AI tools.

They’ll be the ones that redesign their organizations around how humans and machines actually work together.

New workflows.
New roles.
New expectations of strategists and analysts.

Otherwise, we’re going to see a lot of agencies with cutting-edge AI platforms…

…being used like a Peloton that became a coat rack.

And that would be a very expensive mistake.

Originally posted on LinkedIn →

Topics Agency AI adoption · Operating models · Human-AI collaboration · Organizational change

Joel Breen

About the author

Joel Breen

Helps CEOs, founders and investors find what limits revenue growth and plan a fix

Joel Breen helps CEOs, founders and investors identify what is limiting revenue growth and build a practical plan to address it. He does this through Breen Growth Advisors, an operator-led advisory firm. Joel also advises M-Squared as Strategic Growth Advisor and Kirk Tech Solutions on enterprise go-to-market strategy.

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